01 / Immediate
Safety comes before the claim file.
Stay clear of downed wires, unstable trees, damaged structures, standing water near electrical systems, and other immediate hazards. Follow local emergency instructions. Do not climb onto a potentially damaged or wet roof to take photographs.
If active water entry threatens safety or essential systems, use the appropriate emergency or qualified professional service. Roofline cannot assess your property remotely.
02 / Evidence
Build a dated record from safe locations.
When conditions are safe, note the event date and time. Take wide context photos and closer ground-level photos of visible conditions. Include interior water staining, damaged belongings, displaced shingles or debris, gutters, siding, and other affected areas without entering unsafe spaces.
- Keep original images and videos; avoid editing the only copy.
- Write observations in plain language and distinguish them from contractor diagnoses.
- Record insurer contact dates, claim reference, names, and next steps.
- Save receipts for emergency mitigation and temporary accommodation where relevant.
- Keep before-and-after contractor photos and any inspection reports.
03 / Next steps
Mitigate thoughtfully and keep the paper trail.
Contact your insurer for policy-specific instructions. Ask what documentation is needed and how emergency mitigation should be handled. Keep damaged material or photograph it before disposal when instructed and safe to do so.
Obtain written scopes for emergency work and permanent repairs separately when possible. Be cautious with high-pressure assignments, broad claim-signing requests, or anyone who discourages you from speaking with your insurer.
04 / Private organizer
Put the event in one calm timeline.
The storm workspace keeps checkboxes, event details, observations, and insurer notes in local browser storage. Nothing is transmitted. Print the summary for your own records or clear it whenever you choose.